FAQs
Order
How can I place an order?
Simply select the products you want, add them to your cart, and follow the steps to complete your purchase.
Can I order without registering?
Payment
Which payment methods do you accept?
In our webshop you can pay in various ways:
Apple Pay
Google Pay
Shop Pay
Visa
Mastercard
American Express
Maestro
UnionPay
Is the payment secure?
Shipment
Where do you deliver?
We ship from Austria and deliver to Austria, Germany, Slovenia and Croatia.
How long does shipping take?
How much are the shipping costs?
Returns & Complaints
Can I return a product?
Yes, you can return products within 14 days of receipt, provided they are unopened and unused.
What happens if I receive a damaged or incorrect product?
Products
Are the products original?
Yes, all products are original and come either directly from the brand or from authorized distributors.
Contact
How can I contact you?
The easiest way is by email to office@mysk.at or via the contact form on our contact page. We will respond within 24 hours.